Terms and Conditions
By using this website you confirm that you have read, understand and agree to comply with our terms of use. These Terms of Use may be amended without any prior notice to you, so please check these Terms of Use for changes. You must be at least 18 years old to use thompsonferrier.com
Credit Cards
Thompson Ferrier currently accepts payments by Visa, MasterCard, Discover and American Express. At this time, we do not accept cash or checks as a form of online payment. For security reasons, your billing name and address must match that of the credit card used for payment.
Sales Tax
Sales Tax will be added to all shipments made within the State of New York, New Jersey and Indiana, and may include additional states that meet the tax collection requirement.
Shipping and Handling Within the United States:
Shipping rates on all discounted items are subject to the carrier rate calculated at checkout. Our carriers include UPS & USPS.
All orders placed on our Website are usually processed within 7 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date. If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.
Orders placed for goods delivered within the United States ships via UPS Ground unless otherwise specified. UPS ground shipping typically takes 7-10 business days for arrival. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday. Please note that we cannot ship to P.O. Box addresses.
Shipping and Handling to Canada
Flat International Shipping Fee of $50.00 On All Orders Under 30lbs.
All orders placed on our Website are usually processed within 7 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date. If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.
Due to the custom paperwork of international shipments an extra charge of US $6.00 is included into our shipping costs to goods shipped outside of the United States.
Orders placed for goods delivered ships via UPS Ground unless otherwise specified. UPS ground shipping typically takes 7-10 business days for arrival. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday. Please note that we cannot ship to P.O. Box addresses.
Shipping and Handling Internationally
Thompson Ferrier currently only ships to selected countries internationally. In addition to United States and Canada, Thompson Ferrier ships to:
Afghanistan, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Palestinian Territories, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Syria, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vatican City and Yemen.
If your country is not listed above please contact us at info@thompsonferrier.com for further inquires.
Flat International Shipping Fee of $50.00 On All Orders Under 30lbs
All international orders placed on our Website are usually processed within 7 working days. Once your order is placed, you will receive an order confirmation and estimated date of delivery by email. When the order is shipped, you will receive another email containing tracking information and delivery date. If for any reason an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. Partial shipments will be processed and will be billed accordingly.
Orders placed for goods delivered internationally ships via First-Class International and Standard International Shipping unless otherwise specified. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery. All orders will be shipped within 24 to 48 hours from processing date unless otherwise noted. We ship Monday-Friday and any orders placed on Saturday or Sunday, will be processed the following working Monday.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Thompson Ferrier has no control over these charges, nor can Thompson Ferrier predict what they may be.
Return, Refund and Exchange Policy
At Thompson Ferrier, customer satisfaction is our top priority and we make sure every order is inspected before they are shipped to you. Please inspect your order carefully as Thompson Ferrier cannot accept your return due to the delicate nature of our product. In the event your order is damaged upon delivery, please contact our customer service department within three business days and we will replace any damaged goods.
Cancellation Policy
Thompson Ferrier will accept your cancellation within one hour of your online purchase and prior to shipment notification.
Pricing
Pricing is listed in US Dollars only. Current prices, terms and conditions are subject to change without notice. All orders are subject to approval by Thompson Ferrier.
Coupon Codes
Coupons are valid for a limited time only. Coupons are limited to one time use per customer. All coupons unless otherwise stated excluded all sale and promotional items. Thompson Ferrier reserves the right to modify, suspend or terminate coupons at any time without notice.
Information Provided for Delivery
In order to be a Registered User or purchase goods at the Website, you will have to fill out a registration form and/or provide certain information to us; Thompson Ferrier is providing you with access to the Website as a Registered User or purchaser in reliance on the information you provide, which you represent to be complete, true, and accurate. In the event any information you provide to us should change, you agree to update the information immediately.
Thompson Ferrier will not be liable for any damage to you or to others arising out of your failure to provide us with complete, accurate and current information, or for someone else’s use of your user name, payment accounts, or other information. You may not use anyone else’s Registered User account, nor may you permit anyone else to use your account. You agree to be responsible and liable, jointly and severally, for any and all activity that takes place in connection with your account, even if someone else uses your account login or information. In the event you discover or become aware that someone has accessed or used your Registered User account, or has otherwise compromised or breached the security of your account or the Website, you will notify us immediately.
Product Warnings and Use
Finally, Thompson Ferrier wants you to be safe. Therefore, please be sure to trim wick to ¼" before each lighting. Allow to cool before re-lighting. Burn on heat-resistant surface. Container may become hot to the touch. Do not drop foreign matter or wick trimmings into the candle. To prevent fire and serious injury, burn candles within sight. Keep away from things that may catch fire. Keep out of reach of children and pets. All fragranced candles are not for consumption. Do not apply on skin. Always store your candles in a cool, dry place away from direct and indirect sunlight to avoid candle to turn yellow over time.
Choice of Law/ Limitations on Liability
By visiting or using the Website, you agree and acknowledge that all claims, actions, demands, liabilities, damages, losses, costs or expenses (collectively, "Claims") arising out of your use of the Website, including those Claims arising from goods purchased over the Website, shall be governed to the maximum possible extent by the laws of the State of New York, without regard to principles of conflict of laws, and any such action or Claim must be brought and pursued exclusively within the state or federal courts in New York County. Any and all Claims brought by you against us must be brought in accordance with the applicable Rules of the American Arbitration Association (AAA), which proceeding will be held before one arbitrator in New York City and State. Each party shall each pay their own attorneys fees in connection with any arbitration, regardless of any finding of liability.
You agree that you will not join any other user or third party’s claim or arbitration and waive all rights to bring any CLASS ACTION or CLASS ARBITRATION PROCEEDINGS against us.
The Website is offered and operated by Thompson Ferrier from the United States of America. We make no representations or warranties as to the Website or the goods purchased over the Website, which are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.Furthermore, under no circumstances, including but not limited to negligence, shall Thompson Ferrier be liable for any special, incidental or consequential damages that result from the use of the information or goods sold over our Website, even if we (or an authorized representative of ours) have been advised of the possibility of such damages.
Customer Service and Contact Information
Thompson Ferrier LLC
230 5th Ave, Suite 1004
New York, NY 10001
Call: 1-212-244-2212 (Monday-Friday 9am-5pm Eastern standard time)
Fax: 1-212-244-4446
Our Intellectual Property
THOMPSON FERRIER and the TF Logo and design are trademarks of Thompson Ferrier LLC, and all content on the Website is governed by the laws of the United States of America and International copyright, trade dress, trademark, patent and other intellectual property laws, international treaties and conventions. Several of the products sold at the Website are subject to United States design patents, as marked on the packaging thereof. Nothing in these Terms & Conditions grants to any user any license or other right to use Thompson Ferrier’s intellectual property, and Thompson Ferrier reserves all rights not expressly granted under these Terms and Conditions.
SMS Terms of Service
The Thompson Ferrier mobile message service (the "Service") is operated by Thompson Ferrier (“Thompson Ferrier”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Thompson Ferrier’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Thompson Ferrier through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Thompson Ferrier. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18334141560 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Thompson Ferrier mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18334141560 or email info@thompsonferrier.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.