AWESOME MERCHANDISE...WE LOOK FORWARD TO A SURPRISE CANDLE EVERY MONTH.
REGARDS
HAPPY CUSTOMER
I absolutely love these candles and was truly impressed with the level of customer service this company provides. The owner personally took the time to call me to make sure my order was correct and then followed up with a personal email as well. That kind of care and attention is rare these days and made me feel like a valued customer, not just an order number. Everything was handled perfectly, and I wouldn’t hesitate to order from them again. Highly recommend!
Thompson Ferrier candles are beautifully made and smell incredible. The scents are refined, the burn is clean, and the concrete vessels feel substantial and elegant. A simple, high-quality luxury that elevates any space.
Just like my previous candles from Thompson Ferrier, the scent fills the room. The skull design is unique and always gets noticed when entertaining!
Dear Raffi,
Thank you for the excellent product and seamless delivery. Your candles are not only exceptional but also a beautiful piece of décor.
This candle is nothing short of breathtaking. The Elizabeth II 24K Gold Ruby Red Glass Buddha Royale is a true work of art—luxurious, grounding, and powerful all at once. From the moment it arrived, the craftsmanship was unmistakable, from the weight of the ruby red glass and 24K gold lining to the refined, soulful fragrance that fills the room without overpowering it. This is my first year discovering Thompson Ferrier, and it has been such a special find—these candles feel like art, energy, and storytelling all in one, proudly coming out of New York. Beyond the beauty of the product, it means even more knowing that Raffi, the owner, is a genuinely good human, and that care and integrity are reflected in every detail. Truly exquisite and worth every penny.
This candle is nothing short of breathtaking. The Elizabeth II 24K Gold Ruby Red Glass Buddha Royale is a true work of art—luxurious, grounding, and powerful all at once. From the moment it arrived, the craftsmanship was unmistakable, from the weight of the ruby red glass and 24K gold lining to the refined, soulful fragrance that fills the room without overpowering it. This is my first year discovering Thompson Ferrier, and it has been such a special find—these candles feel like art, energy, and storytelling all in one, proudly coming out of New York. Beyond the beauty of the product, it means even more knowing that Raffi, the owner, is a genuinely good human, and that care and integrity are reflected in every detail. Truly exquisite and worth every penny.
Pure temptation, elegance, reactionary. Thompson Ferrier never miss. I founded his company in Soho & well all the candles I gifted to beautiful women. They all love it. Always happy when they smell this product, asking for more.
Like, the green, red and silver, the gold Budha and it scent did not disappoint. I adore it!
This is another hit For Thomas Ferrier! I love the smoky and sweet smell of the cold throw. I'm waiting for the right time to burn this beautiful candle but enjoying the cold throw. I love how the glass is frosted with a gorgeous design element and also how it will be able to be reused for other things once the candle is completely burned. The added bonus for this candle is that the candle come with a lid. I'm just over the moon with Thomas Ferrier brand!!
Smells lovely but the gift box was broken and I could not get a response to my multiple messages to them about it. I was intending to give it as a holiday gift.
I want to preface this with the fact I have never written a bad review about a product. I am extremely unconfrontational, so this is out of character for me, but I do feel the need to warn other people about this company. I had found this product after joining a luxury candle Reddit forum. The Palo Santo scent seemed to be the most recommended. I received the candle, and did not like it all.....the scent was so overpowering I felt sick immediately. It was not a pleasant overpowering scent. I do admit I had spent way too much money on a blind buy, lesson learned. And everyone does have a different candle scent preference. I had purchased the BOGO deal, so one candle I had burned for about an hour, and the other unopened. Raffi quickly responded to my original email which was nice, and a resolution was promised. Several weeks had gone by, I realized he was just not responding to me, and the deal ignored. I followed up on the resolution deal a few times, with no reply. This is probably the worst customer service I have ever experienced. For spending so much on a Luxury Candle, you should be happy with product. And to then be ghosted by the customer service is ridiculous, after a resolution was promised. I'd recommend not blind buying this product and save your money.
Natalie, thank you for taking the time to share this, and I’m genuinely sorry for the experience you had.
I want to start by acknowledging two things clearly: first, fragrance is deeply personal, and it’s completely valid that this scent was not right for you. Our fragrances are intentionally bold and expressive, and while many love that intensity, it isn’t for everyone — and that’s okay.
Second, and more importantly, I’m sorry that you felt ignored after a resolution was discussed. That should never be how you feel after trusting us with a purchase, especially at this level.
During Black Friday and Cyber Monday, we experienced an overwhelming surge of orders and messages beyond what we anticipated. While that context explains the delay, it does not excuse the lack of follow-up you experienced — and for that, I truly apologize.
Raffi does personally answer customer messages whenever possible because he cares deeply about the people who support this brand. Knowing him, this lapse is not reflective of how he intends to show up for our customers, and your feedback is being taken seriously.
We are currently running extended shipping shifts to ensure all holiday orders arrive on time, but your concern deserves proper closure — not silence.
I would like to make sure this is addressed properly and respectfully. Please feel free to reach out directly so we can revisit the resolution and close this on the right note. Please text Raffi directly at 201-637-6553. Please allow a bit of breathing room for his reply.
Thank you again for sharing your experience — even when it’s difficult to do so. We appreciate the honesty, and we will use it to do better.
This large silver elephant candle is beyond gorgeous — she truly lights up the room in every sense. The finish is high-shine, luxe, and beautifully reflective, giving her this sculptural, gallery-worthy presence. When she’s lit, the warm glow dances across the silver and it’s honestly mesmerizing.
She’s heavy, substantial, and feels like a true décor piece, not just a candle. The craftsmanship is immaculate — every curve, every detail. She instantly brought a sense of calm and beauty into my space. I smile every time I walk past her.
If you’re debating the purchase, don’t. She’s elegance, joy, and artistry wrapped into one perfect candle. Worth every penny.
I first watched the lives then got to know the brand and the owner, overnight was hooked, after receiving my first order I returned for more and more.
Peony is my favorite flower so the scent Rafi has created truly warmed my heart and I'm now and instant fan of Thompson Ferrier. Mr Rafi I have now purchased 12 pieces of what I consider Luxury Art in a Candle form. I see your passion, your heart, and dedication through these luxury candles and it inspires me to reach for my dreams like I see u have done with your company. Thanks from the bottom of my heart for your wisdom and just taking the time out to give me some golden nuggets which I will definitely use. Your candles are like non other and I'm just Blessed that I took a chance on your company!! ❤️
