Based on 787 reviews
83%
(655)
4%
(33)
4%
(28)
2%
(18)
7%
(53)
Packaging and candle holder itself was beautiful but the candle itself “ivory musk” doesn’t smell like anything at all.
Hi Jennifer,
Thank you for placing an order with us and I'm sorry to hear that you were unsatisfied with your order.
Someone from our team is reaching out to you now to look into this.
Still haven’t arrived…. Perhaps they will be here soon!
Hi Sheryl,
We apologize for the inconvenience of this postal delivery delay.
Someone from our team is reaching out to you now with updates.
The finish on this candle seems cheap and scratches easily. I had my eye on this candle for months and when I finally got it, I was very disappointed that the finish was able to be accidentally scratched with a fingernail while handling. It has scratched more since then, and I'm not even sure how.
I’ve ordered the Buddha for myself and as a gift for several friends… there is always an ahhh moment when they see it!
The smell was amazing. I am so pleased with my purchase!
These candles smell divine (scent 44) but do not burn clean. The inside of the vessel turns black with soot despite cutting the wick. It also leaves black soot on surrounding furniture etc. I’m so torn about it because they smell so darn good. In fact, they are the most fragrant candles I’ve ever smelled.
Hi Shennel,
Thank you for the kind words, and sorry to hear that you're unsatisfied with your order.
Someone from our team will be reaching out to you now to look into this for you.
Thank you for illuminating my space with this beautiful candle, its design and delicious fragrance! My whole bedroom smells soooooo good! Definitely exceeded my expectations!
I Love candles and these are my favorite of all. The smell like no other candle and the scent lasts so long, even when not lite. I bought 3, they make great gifts.
This is the best smelling candle I've ever had. I bought in the showroom in New York, and met Rafi, his son, and the team! These are cherished gifts for my family and they can't stop raving about the beautiful and delicate smells, along with the quality of the apple housing. These candles are next level!
It was the perfect gift! Im actually jealous I didnt get myself one.
I absolutely love, love the SMELL of these candles. They are very fragrant and heavenly. My only issue is that they do not burn clean. Despite cutting the wick prior to lighting, I am left with a 1 inch ring of black soot around the top of the vessel.
Hi,
So glad to hear you love your candles & I do apologize for the inconvenience you're having here.
Someone from our team will be emailing you shortly to look into what may have happened.
This was a birthday gift for a really close friend. Shipping was smooth, packaging was great and she LOVES her candle! I will be ordering again!
First six candles received with no nice packaging or gift cards noting
candle description and fragrance. Not even a card showing Thompson Ferrier. Very disappointing.
After complaining,
next three candles sent and received with proper packaging.
Hi, I apologize for the error from our end on your initial order and am glad to hear we were able to resolve the issue. I hope the missing cards weren't too much of an inconvenience, but do understand how frustrating that could be.
Please feel free to reach out to us at info@thompsonferrier.com should you ever need anything or have any questions. ❤️
My favorite out of the pineapple candle collection. My candle had about 150 hours of burn but I light sparingly. Great whole house scent. Buying 3 more as I write this review.
The wrapping was great! It was festive and would have gone with any Christmas decor.
Lived up to & exceeded expectations!
Packaging, shipping time & the CANDLE amazing. A statement piece that smells as good as it looks.
Very satisfied & will be purchasing more!
M!
My first time buying Mr. Ferrier’s candle, I can tell the love and dedication that was put into making each one of his candles because it is just perfect, I will always buy his candles 😘❤️
OMG! I finally received my gold Malus candle and I absolutely love 😍it. Definitely worth the wait. A beautiful addition to my decor 😍
This is one of the best candles I’ve ever purchased. It smells wonder. It also burns so smoothly. When it’s finished there is NO wax left in the container. Excellent to use for flowers or any other items you may choose. I loved it!!!
The way it was shipped was outstanding there was no way of it being damaged. The gold elephant came in a gift box and once again the packaging was 10/10. The fragrance of the candle was wonderful and the gold elephant was a Conversation piece. I kept a few items for myself; I would recommend Thompson Ferrier products to my friends and family.
Del S
First I would like to say how accommodating the customer service is, could not have asked for a better experience. Second, this is the best gift I could have gotten for myself for Christmas and I LOVE it. The candle smells fantastic and the buddha is the perfect accent for my home. This will be a perfect goto housewarming gift or any kind of gift.
